Technical Tips
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This site is both interactive and multi-media and requires software plug-ins and browser set-ups to fully participate in this course.
System Requirements
Audio and Video Help
Printing Tips
"Grabbing" Text from Web pages
Free Software Downloads
Browser Tips
Other Issues

System Requirements
Windows:

Minimum Requirements

Recommended

Internet Connection*: Cable or DSL Cable or DSL
Operating System: XP, Vista, or Windows 7 XP, Vista, or Windows 7
Computer Processor: CPU with SSE2 support, including Intel Pentium 4, Pentium M, Core or Atom, AMD Athlon 64 or later. 1.5 GHz (XP), 2-GHz (Vista) 32-bit (x86) or better
Computer Memory: 512 MB or more 1 GB or more
Screen Resolution: 1024x768 pixels 1024x768 pixels or higher
Graphics Card for XP**:
  • NVIDIA GeForce 6600 or better
  • OR ATI Radeon 8500, 9250 or better
  • OR Intel 945 chipset

NVIDIA Graphics cards

9000 Series:
  • 9600, 9800
200 Series:
  • 275 GTX, 295 GTX

ATI Graphics Cards

4000 Series:
  • 4850, 4870, 4890
5000 Series:
  • 5850, 5870, 5970
Graphics Card for Vista
or Windows 7
(requires latest drivers)**:
  • NVIDIA GeForce 6600 or better
  • OR ATI Radeon 9500 or better
  • OR Intel 945 chipset

NVIDIA Graphics cards

9000 Series:
  • 9600, 9800
200 Series:
  • 275 GTX, 295 GTX
ATI Graphics Cards
4000 Series:
  • 4850, 4870, 4890
5000 Series:
  • 5850, 5870, 5970
Macintosh:

Mac OS X

Minimum Requirements

Recommended

Internet Connection*: Cable or DSL Cable or DSL
Operating System: Mac OS X 10.5 or better Mac OS X 10.5.4 or better
Computer Processor: 1.5 GHz Intel based Mac 2 GHz Intel Core 2 Duo or above
Computer Memory: 512 MB or more 1 GB or more
Screen Resolution: 1024x768 pixels 1024x768 pixels or higher
Graphics Card**:
  • ATI Radeon 9200 and above
  • OR NVIDIA GeForce 2, GeForce 4
  • ATI: 4850, 4870
  • OR NVIDIA: 9800

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Audio and Video Help

The audio and video on this web site needs Flash Player 6.0 or higher and RealPlayer to operate correctly. Real Networks's Basic Realplayer can be downloaded here for free. The most current Flash Player can be downloaded here.
 
This site is constantly being updated. We intent to convert most media files to Macromedia Flash player soon. I f you find any problems, please email us: media support.
 
Here are suggestions from Real Networks if you are having trouble with streaming audio or video in your Real player. We recommend making only one change at a time to help you to tune in better.

Test your connection speed.

  • On the RealPlayer, pull down the "Tools" menu.
  • Select "Preferences" (the last choice on the menu).
  • Under Category, click Connection.
  • Click Test Connection, then Perform Test to determine your current connection speed.
  • Click Update to set your minimum bandwidth preference.
  • Click "OK" and restart the Multimedia stream.

Use the Minimum Resources

  • This helps on some older and slower machines.
  • Stop using or disable TurboPlay,
  • On the RealPlayer, pull down the "Tools" menu.
  • Select "Preferences" (the last choice on the menu).
  • Click on the "General" Tab.
  • Click on the "Playback Settings" Tab.
  • Uncheck the box on the bottom labeled "Enable TurboPlay".
  • Click "OK" and restart the Multimedia stream.

Adjust your system's volume

  • For Windows users, adjust the volume using the control on the task bar.
  • For Mac users, click on Control Panel, Monitors and Sound and adjust the volume there.

If the audio and video sounds too fast, too slow, scratchy, or distorted change the Performance settings in the Player.

  • On the RealPlayer, pull down the "Tools" menu.
  • Select "Preferences" (the last choice on the menu).
  • Select Hardware.
  • On the Playback Performance choose "Lowest CPU Usage".
  • If an audio issue, on the Sound Card Compatibility, click the Settings button.
  • Click either "Disable 16-bit sound" or "Disable custom sampling rates" to modify the way your player and sound card interface. You may need to play with the settings to see which sounds best. Also on Playback Quality you can choose "Most Reliable".
  • Click "OK".
  • If a video issue, on the bottom Video Card Compatibility choose "Most Reliable".
  • Click "OK" and restart the Multimedia stream.

RealPlayer says "Net Congestion" or "Rebuffering", while the audio and/or video break up making it impossible to listen or view.
Here are some causes to "Net Congestion":

  • Bad connection to your ISP - Poor connection to the Internet. Try disconnecting and redialing your connection to the Internet. Sometimes this will give you a better connection.
  • Surfing the Web while listening to Audio - Viewing a Web page with lots of graphics, you may not have enough capacity to simultaneously listen to RealAudio or RealVideo. Click the Stop button on your web browser and see if the RealAudio or Video gets better.
  • Traffic On The Internet - Like commuting on your local highways, traffic on the Internet is subject to traffic jams. When things are busy on the Internet, part of the audio and video information can be lost. When too much information is lost, the RealPlayer will have trouble playing audio or displaying video, and the RealPlayer will display a message indicating "Net Congestion." Try re-clicking on the link, this may help establish a better connection to the server.

When error messages appear on your screen.

  • "The connection to the server could not be established."
    This is due to traffic bottleneck. Try clicking on the link again. It may clear the problem.
  • "Error 14 File Not Found" or "Requested File Not Found".
    Please email us: media support

Play the clip when the network and Internet are less busy.

  • If you are unable to play the clip after trying these suggestions, try connecting to the clip at a different time.

Supported media types by RealPlayer.
RealPlayer Basic, RealPlayer Plus and RealOne support all media types. Previous versions of RealPlayer and RealPlayer Plus support a limited amount of media types. As new products appear, RealNetworks stops support of legacy and historic products. Although some old versions might play your media content, it is recommended that you upgrade to a supported version.

AOL users having trouble listening to audio/video links
Go to this link http://forms.real.com/service/kb/index.html and in the 'Please select a search category:' box, choose Real Player and hit the 'Select' button. On the 'Please select the version of your RealPlayer: box,' select the real player version that you are currently using. Next, on the 'Please describe your problem in English:' box, type AOL and finally, hit the 'Submit' button. This will bring up some issues that relate to using AOL.

If you are continuing to have problems, specifically on animated pages, you may want to try the option of viewing the animation using the Real Player window. That choice is available if you see a link that says "In Real Player." Network congestion may also cause animation to play in unexpected ways. If you you have tried all the above options, and the animated pages are not playing correctly, you may try viewing the page again later.

Updated September 30, 2011.

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Print Help

Printing: PC users
  • IE, Firefox, Chrome and Opera
    1. Use CTRL-P to print the current page
      -or-
    2. Click on "File" on the browser menu, and choose "Print"
Printing: Mac users
  • Safari and IE
    1. Use Apple-P to print the current page
      -or-
    2. Click on "File" on the browser menu, and choose "Print"
Printing Problems: PC and MAC users

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"Grabbing" Text and Images from Web pages
PC users

To grab text from a web page:
  • To grab all text on a page, use CTRL-a to "copy" the text, and then use CTRL-v to "paste" into Notepad, Microsoft Word, or your favorite word processor.
  • To grab a section text on a page, highlight the sentence(s) of text with cursor, and "copy" with CTRL-c, and then use CTRL-v to "paste" into Notepad, Microsoft Word, or your favorite word processor.
To grab an image from a web page:
  • Windows using Firefox, Chrome and Opera: Right click on the image you want to use. Click on "Save Image as..." or "Save Image..." From there, you will be prompted to choose a folder to save the image in. Choose the folder, click on "Save" which will then download the image into that folder.
  • Windows using Internet Explorer (IE): Right click on the image you want to use. Click on "Save Picture As..." From there, you will be prompted to choose a folder to save the image in. Choose the folder, click on "Save" which will then download the image into that folder.
Mac users

To grab text from a web page:
  • To grab all text on a page, use Apple-a to "copy" the text, and then use Apple-v to "paste" into BBEdit, Mac Write, Word Perfect, or your favorite word processor.
  • To grab a section text on a page, highlight the sentence(s) of text with cursor, and "copy" with Apple-c, and then use Apple-v to "paste" into Notepad, Microsoft Word, or your favorite word processor.

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Free Software Downloads

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Browser Tips
Bookmarking: PC users
  • IE, Firefox, Chrome and Opera:
    1. Use CTRL-D to add the page to your Favorites
      -or-
    2. Click on "Favorites" on the browser menu, and choose "Add to Favorites"; click "ok" when "Add Favorite" box pops up.
Bookmarking: Mac users
  • Safari and IE:
    1. Use CTRL-D to add the page to your Favorites
      -or-
    2. Click on "Favorites" on the browser menu, and choose "Add to Favorites"; click "ok" when "Add Favorite" box pops up.

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